For Santa’s Naughty List: Companies That Outsource

Santa

We (hubby and I) are so disgusted now with the company we retired from this summer.  I suspect that a lot of companies are doing the same thing. It still doesn’t make it right.

As a retiree, I no longer can use the company’s benefits office. Retiree benefits are outsourced to a large conglomerate somewhere in Illinois. They are the middle-man for your retiree medical plan. Retirees pay company, and they pay the bill to the carriers for you. Sounds great, doesn’t it?  Until you find out that the premiums they have taken out of your checking account are not going to your medical carrier.

In October hubby retired and signed up for his retiree benefits. November 1st, his first medical premium payment was paid and he signed up for auto-payment from our checking account. No problems with that. They were taking our money right on schedule. Because of his first payment crossing in the mail with the auto-payment set up, he was billed for Nov & Dec coverage at the same time, so now we had made 3 payments.

I contacted the outsource company about hubby’s over-payment. I also was going to complain about hubby not receiving his medical card with his patient number yet. Sigh.  I am told to contact the medical provider directly to ask about the card. I did so and found out that hubby did not have any coverage with them at all. WTF??

That was Monday. Now it’s Thursday and hubby is waiting for a phone call from the medical insurance and the outsourced folks. Someone seriously dropped the ball here, and neither side wants to admit it.  Meanwhile, hubby has not had any medical coverage for two and a half months!

I want to know what the Hell the outsource company did with the money?

This kind of crap makes me want to go pirate!  ARRRRR!!!

Thanks for listening, I feel better now.

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